This Privacy Policy explains how Firepin collects, uses, shares, and protects user

information obtained through our website. The terms “we,” “us,” and “our”

refer to Firepin and its affiliates. When we ask for certain personal information from

users it is because we are required by law to collect this information or it is relevant for

specified purposes. Any non-required information you provide to us is done so voluntarily.

You decided whether to provide us with these non-required information; you may not be

able to access or utilize all of our Services if you choose not to.

By using the Site, you consent to the data practices described in this Privacy Policy. On

occasion, Firepin may revise this Privacy Policy to reflect changes in law or our personal

data collection and use practices. If material changes are made to this Privacy

Policy, the changes will be announced by posting on the site. We will ask for your consent

before using your information for any purpose that is not covered in this Privacy Policy.

The latest privacy policy has incorporated elements from the General Data Protection Regulation (GDPR) as we act in accordance to its personal information processing rules

within the European Economic Area (EEA).

What kinds of information do we collect?

We want you to understand the types of information we collect when you register for and use

Firepin’s services

Information you provide to us at registration

When you create a Firepin Account, you provide us with personal information that

includes your contact information (Email Address and a password). You can also choose

to add a Google Authenticator account to be used for 2FA verification for improved security.

Service Usage Information

Through your use of the Firepin platform, we also can monitor and collect tracking

information related to usages such as access date & time, device identification,

operating system, browser type, and IP address. This information may be directly obtained

by Firepin or through third party services. This service usage data helps us our

systems to ensure that our interface is accessible for users across all platforms

and can aid during criminal investigations.

Why does Firepin collect this information

To provide and maintain our services

We use the information collected to deliver our services and verify user identity.

We use the IP address and unique identifiers stored in your device’s cookies to help us

authenticate your identity and provide our service. Given our legal obligations and system

requirements, we cannot provide you with services without data like identification, contact

information, and transaction-related information.

To protect our users

We use the information collected to protect our platform, users’ accounts, and archives.

We use IP addresses and cookie data to protect against automated abuse such as spam,

phishing and Distributed Denial of Service (DDoS) attacks.

To comply with legal and regulatory requirements

Respect for the privacy and security of data you store with Firepin informs our approach

to complying with regulations, governmental requests and user-generated inquiries. We will

not disclose or provide any personal information to third party sources without review from

our legal case team and/or prior consent from the user.

To measure site performance

We actively measure and analyze data to understand how our services are used. This

review activity is conducted by our operations team to continually improve our platform’s

performance and to resolve issues with the user experience.

We continuously monitor our systems’ activity information and communications with users to

look for and quickly fix problems.

To communicate with you

We use personal information collected, like an email address to interact with users directly

when providing customer support on a ticket or to keep you informed on logins, transactions,

and security. Without processing your personal information for confirming each

communication, we will not be able to respond to your submitted requests, questions and

inquiries. All direct communications are kept confidential and reviewed internally for


How does Firepin protect user data

Firepin has implemented a number of security measures to ensure that your information is

not lost, abused, or altered. Our data security measures include, but are not limited to:

PCI Scanning, Secured Sockets Layered encryption technology, internal

data access restrictions, and strict physical access controls to buildings & files. Please note

that it is impossible to guarantee 100% secure transmission of data over the Internet nor

method of electronic storage. As such, we request that you understand the

responsibility to independently take safety precautions to protect your own personal


If you suspect that your personal information has been compromised, especially account

and/or password information, please contact Firepin customer service immediately.